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Get help

To receive help, either:

File an issue under remotion.dev/issue
2
 Write in the #help channel or #help-forum on remotion.dev/discord

Provide information​

Provide information that seems relevant to the issue. The more information that you give, the more we are able to help!

When you get an error:

Paste the full error message, including stack trace.
2
 Provide the code or command that caused this error.


When you don't get an error:

Provide the code or command that you executed.
2
 Describe what you expected.

Always mention the Remotion version:

npx remotion versions

Investigate yourself​

The following might also be useful information to us:

What have you already tried?
2
 Do you have an suspicion what might cause the issue?
3
 Does the issue go away if you delete certain code?
4
 Do you have any unusual parts in your stack or OS?

Do​

Use search engines or ChatGPT to solve React-specific problems.
2
 Search over 1100+ GitHub issues and 400+ documentation pages.
3
 Attempt to find the root cause of an issue by narrowing down the code.
4
 Provide relevant code snippets or reproductions.

Do not​

Ask for support using email or direct messages.
2
 Ask without searching the docs first.

Our Remotion Experts are available for technical advice and guidance. With their extensive experience in creating Remotion projects, they will surely be of great help.

The only way to receive consulting support from the Remotion team is through the Enterprise License.

Support policy​

See our policy on providing support.

See also​